2WayLive Portal
- It is a unified platform for backend service provisioning for 2WayLive Operations.
- The entire operation is controlled and managed through the 2WayLive Portal. From
- configuring sessions,
- enabling and licensing Classrooms,
- One-click live session setup through 2WayStudio application
- Session progression and feedback,
- Student attendance and Student Presence system
- Configuring and conducting RRQ,
- Setting Course coverage,
- Trouble ticket management,
- OneClick live session reception through 2WayPlayer
- One-click 2wayCall,
- Continuous connection monitoring
- Start and stop recording, and many such features are enabled through this portal.
2WayCRM
- A comprehensive CRM is available to each entity for front-office management for functions such as
- Student lead management system, for collecting leads from different sources, distributing to center/center-staff and call center, managing leads through various stages.
- Callout campaign progress, email and sms to prospects. Alerts to staff.
- Configuring Courses, offers, Taxes etc
- Converting Leads into Registrations, and Registrations into Enrolments
- Managing instalments, collections, late fee etc
- Payment Gateway interface for online payments, offline payment collection etc
- Dashboard for collection, pending, delinquencies
- Entity-Center revenue share of the collection
- Configuring center, center-manager, center-staff, students etc.
- CRM interfaces to the 2WayLive Portal in the back end for service provisioning and service delivery.